Consumers Association of Penang

Giving a voice to the little people...since 1970

Consumers who want to make complaints are welcome to do so. Download the complaint form and fill in all the particulars required. You should state your complaint briefly but clearly, giving all the relevant information.

Companies Commission's advice on investment companies to avoid

The Companies Commission of Malaysia (SSM) responded to CAP on the status of many investment shemes/companies on which we had receieved many queries or complaints.

In the letter to CAP (shown below), some of the companies are under investigation, being monitored, prosecuted or fined by the authorities. Find out which companies you should avoid.

Products complaints - What you can do

Defective goods or purchases that do not fit their description can cause consumers a headache. Not only do they hurt the pocket, they can also be dangerous. A faulty electrical product, for example, may start a fire or even cause a fatal injury.

Your basic rights as a consumer

Consumers had little protection in the world marketplace before the 1950s. On March 15, 1962, US President John F. Kennedy put forth the "Consumer Bill of Rights" to help consumers understand their rights and responsibilities. In 1985, eight basic consumer rights were adopted by the United Nations' Assembly, which resulted in consumers having stronger consumer protection policies worldwide. March 15 is now declared as World Consumer Rights Day!

83,233% profit for a 300ml glass of water?

The Consumers Association of Penang calls on the Ministry of Domestic Trade, Cooperatives and Consumerism to immediately enforce the Price Control and Anti Profiteering Act 2011 on shops, restaurants and coffee shops who are charging exorbitantly for drinking water. The Ministry should not wait for consumers to report being overcharged but use its powers under the Act to take action against the unscrupulous parties.