Consumers Association of Penang

Giving voice to the little people...since 1970

How to complain to CAP

Consumers who want to make complaints are welcome to do so. Download the complaint form and fill in all the particulars required. You should state your complaint briefly but clearly, giving all the relevant information.

We expect consumers to have tried to resolve the complaint on their own. If you have not done this, you should do it first. Many complaints can be settled this way. But if you have tried and failed, tell us exactly what you had done.

Your complaint must be supported by relevant information, e.g. invoices, bills, receipts, repair or service documents. Where you may not have such documents, e.g. if your complaint is about a bus or taxi service, you must state the date, time location of incident and most importantly the vehicle registration number.

The complaint form duly filled in and signed, together with clear photocopies of the relevant documents, should be sent by e-mail to or fax to:

The Consumers Association of Penang,
No. 10, Jalan Masjid Negeri,
11600 Penang.
(Fax no. 04-8298109).

We endeavour to resolve consumers’ complaints, but do not guarantee that every complaint can be resolved. There is also no time-frame for resolving complaints as their nature and complexity vary.

Sometimes after receiving a letter from us, the party complained against may choose to deal directly with the complainant and resolve the matter. If this happen the consumer must give his co-operation and inform us so that we can close our file.

83,233% profit for a 300ml glass of water?

The Consumers Association of Penang calls on the Ministry of Domestic Trade, Cooperatives and Consumerism to immediately enforce the Price Control and Anti Profiteering Act 2011 on shops, restaurants and coffee shops who are charging exorbitantly for drinking water. The Ministry should not wait for consumers to report being overcharged but use its powers under the Act to take action against the unscrupulous parties.

Consumers Fleeced By Inaccurate Weighing Scales

Consumers’ Association of Penang (CAP) urges the Ministry of Domestic Trade, Co-Operatives and Consumerism to conduct checks and take action against wet market traders using inaccurate mechanical weighing scales (with dial indicators on both sides of the machine) to short-weigh consumers.

Our recent survey at all the wet markets in Penang showed that some of the weighing scales have their calibration stickers displayed away from the consumers. In fact the calibration should be seen by consumers so that they are assured of the accuracy of the weighing scale and if it is fit for use in business.


CAP President is surprised how unregulated electrical products can continue to be available

in the market.

The Consumers’ Association of Penang (CAP) is surprised at how unregulated electrical products can continue to be available in the market. This problem has been highlighted by CAP umpteen times over the years.

There are an alarming number of electronic/electrical products without the Energy Commission-SIRIM label that are being blatantly sold in the market.

More shockingly, the Energy Commission (EC) List of Regulated Electrical Equipment did not include many other products that are commonly used.


The Consumers’ Association of Penang (CAP) is very disappointed with the Imams (Integrated Manasik Monitoring System) issue and how it has been handled.

The Umrah Regulatory Management Council claimed that Imams was put in place to stop the ever increasing number of Umrah scams that are happening every year.