Consumers Association of Penang

Giving voice to the little people...since 1970

DANGEROUS AND UNREGULATED ELECTRONIC/ELECTRICAL PRODUCTS IN MARKET

CAP President is surprised how unregulated electrical products can continue to be available

in the market.

The Consumers’ Association of Penang (CAP) is surprised at how unregulated electrical products can continue to be available in the market. This problem has been highlighted by CAP umpteen times over the years.

There are an alarming number of electronic/electrical products without the Energy Commission-SIRIM label that are being blatantly sold in the market.

More shockingly, the Energy Commission (EC) List of Regulated Electrical Equipment did not include many other products that are commonly used.

Products complaints - What you can do

Defective goods or purchases that do not fit their description can cause consumers a headache. Not only do they hurt the pocket, they can also be dangerous. A faulty electrical product, for example, may start a fire or even cause a fatal injury.
 

Toyota's tall tales? (part1)

toyota-rack-2-aThe left hand side steering rack-end of a Toyota Vios 1.5G that had clocked only 6,827km suddenly bent at the treaded end, immobilising the car. Being still under warranty, the car was sent to a Toyota workshop for an investigation.

Toyota's tall tales? (part2)

toyota-rack-1HISTORY REPEATS ITSELF...
Same Vehicle Model, and Same Story by Toyota
 

On 12 December 2006, another Toyota Vios 1.5E(A), under similar circumstances, ie traveling at about 10 km/hour, suffered the same fate. In this case, the treaded part of the steering rack end broke off completely. This car had traveled 6,614km (the earlier case, 6,827km).

Toyota took exactly the same stance in handling the complaint, and the car owner approached CAP for assistance.

Manufacturer’s guarantees - What are your rights

Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time?