Your basic rights as a consumer
Consumers had little protection in the world marketplace before the 1950s. On March 15, 1962, US President John F. Kennedy put forth the "Consumer Bill of Rights" to help consumers understand their rights and responsibilities. In 1985, eight basic consumer rights were adopted by the United Nations' Assembly, which resulted in consumers having stronger consumer protection policies worldwide. March 15 is now declared as World Consumer Rights Day!
Your responsibility as a consumer
When the consumer is more careful about his spending habits, he saves himself a lot of money as well as time and aggravation. It could also mean not having to go back to the shop, or seeking out the Small Claims Courts or Tribunals to obtain redress.
The Consumer Protection Act
The Malaysia's Consumer Protection Act 1999 (CPA) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers.
What are you entitled to in a complaint?
Before you complain, decide first what you are entitled to. Ask yourself whether you just want your money back, a replacement, a repair or even compensation?
The Tribunal for Homebuyer Claims
Homebuyers having problems can seek the help of the Tribunal provided they meet certain conditions and their problems are within the jurisdiction of the Tribunal.
Find out whether the Tribunal will hear your case.
Find out whether the Tribunal will hear your case.
