Consumers Association of Penang

Giving voice to the little people...since 1970

‘WINDOWS’ TO MORE PROBLEMS

When you install a more advanced programme on your computer you expect that it is going to work and serve your purposes better but it did not seem to be the case when Microsoft introduced Windows 10.

The Consumers’ Association of Penang (CAP) is dismayed by the fact that there have been an overwhelming number of complaints about Windows 10 from consumers worldwide.

Regulate Fees on Orthodontic Treatments

High cost of dental brace placement lead people to fake solutions

The Consumers Association of Penang (CAP) is shocked with recent reports in the media of fake dentists offering illegal orthodontic or dental brace placement services resulting in severe health consequences for the patients.  Consumers utilising such services risk HIV and Hepatitis infections, tooth decay and gum disease.  These fake service and procedures are done by unqualified persons at a fraction of the normal price.  Consumers are lured to these services by the affordable price.  CAP is of the view that the high cost of orthodontic procedures is one of the key factors leading consumers to seek illegal treatment.

TNB Billing System Update Not A Big Deal

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.

TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it.  This is a shortcoming on their part that they regret as it has caused their customers much confusion.

TNB Billing System Upgrade Has Confused And Burdened Consumers

The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months.  Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own.  CAP only recently discovered that consumers are experiencing these problems because TNB is upgrading their billing system.

Grievances With Pos Malaysia

The Consumers’ Association of Penang (CAP) would like to highlight grievances with Pos Malaysia’s services faced by many in Penang.  We understand that mailpieces sent by regular post have been terminally delayed.

This problem became apparent sometime before the Eid al-Fitr or Hari Raya Aidil Fitri holiday.