Consumers Association of Penang

Giving voice to the little people...since 1970

HAVE THE CONSUMERS BEEN SHORT-CHANGED?

As early as 2007 Bank Negara Malaysia (BNM) had identified problems and issues of the current motor insurance scheme which many consumers can easily relate to:

·         Inadequate access to third party insurance cover, particularly for old and commercial vehicles.

·         Lengthy claims settlement process.

·         Premiums which have not been revised since 1978.

·         Insurers were reluctant to offer third party insurance cover as premiums are insufficient.

·         Risk of accident victims not receiving adequate or any compensation.

DOES BNM CONDONE ILLEGAL FOREX TRADING?

JJPTR, CYL, Richway Global Venture and BTC I-system all have one thing in common; they are major money game schemes that have been in the limelight recently BUT for the wrong reasons. The Consumers’ Association of Penang (CAP) is appalled by the news that so many “investors” (consumers) have been cheated of their hard earned money by these companies.

But we do not believe that the situation would have gotten so bad if Bank Negara Malaysia (BNM) had taken pre-emptive measures to put a stop to these money game companies.

‘WINDOWS’ TO MORE PROBLEMS

When you install a more advanced programme on your computer you expect that it is going to work and serve your purposes better but it did not seem to be the case when Microsoft introduced Windows 10.

The Consumers’ Association of Penang (CAP) is dismayed by the fact that there have been an overwhelming number of complaints about Windows 10 from consumers worldwide.

Regulate Fees on Orthodontic Treatments

High cost of dental brace placement lead people to fake solutions

The Consumers Association of Penang (CAP) is shocked with recent reports in the media of fake dentists offering illegal orthodontic or dental brace placement services resulting in severe health consequences for the patients.  Consumers utilising such services risk HIV and Hepatitis infections, tooth decay and gum disease.  These fake service and procedures are done by unqualified persons at a fraction of the normal price.  Consumers are lured to these services by the affordable price.  CAP is of the view that the high cost of orthodontic procedures is one of the key factors leading consumers to seek illegal treatment.

TNB Billing System Update Not A Big Deal

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.

TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it.  This is a shortcoming on their part that they regret as it has caused their customers much confusion.