Consumers Association of Penang

Giving voice to the little people...since 1970

Reasonable Standard of Work

If the standard of work is not up to a reasonable level, you can claim all or part of your money back. That was what Ramlan Badawi of Sandakan, Sabah did.

Hire-purchase and easy-payment schemes

Buying on instalment seems easy and affordable - you make a small deposit, take home the item and continue paying monthly instalments. But as many borrowers have found out too late, monthly instalment payments can give rise to many problems.

Abandoned housing projects - Who Suffers & What Can be Done?

Buyers are the worst affected when a housing project is abandoned. They have to start payment for their housing loans although they have yet to stay in their new house. Even if the housing project is long abandoned, the monthly payments have to be honoured. If they default on payment, the unfortunate house-buyers would be fined or sued. Browsing the Ministry of Housing and Local Government’s records since 1990 till 2005, we find that the problem of abandoned housing project is indeed serious. Whatever the root cause — whether on the house-buyers’, Ministry’s or developer’s part — it has to be resolved.