Consumers Association of Penang

Giving voice to the little people...since 1970

Direct sales - What are your rights

Both door-to-door sales and mail order come under the Direct Sales Act 1993. According to the Minister of Ministry of Domestic Trade, Co-operatives and Consumerism, the amendments to the Act will be tabled in Parliament in 2010.  Part of the proposed amendments is to stop companies from carrying out pyramid schemes and to  increase the penalties for those who do so.

Making a contract - What are your obligations and rights

You purchase goods from a shop and walk away. It seems a simple transaction. In fact, however, you have just engaged in a contractual exchange. Contracts are created not only when you sign some agreement but also whenever you buy goods and services.

Having the Work Done on Time

If a time frame is specified (advertised as “within 24 hours”, for example) and it is not fulfilled, the tradesman is breaching the Trade Descriptions Act 1972. You, as a client, have the right to ask for a refund.

Reasonable Standard of Work

If the standard of work is not up to a reasonable level, you can claim all or part of your money back. That was what Ramlan Badawi of Sandakan, Sabah did.

Hire-purchase and easy-payment schemes

Buying on instalment seems easy and affordable - you make a small deposit, take home the item and continue paying monthly instalments. But as many borrowers have found out too late, monthly instalment payments can give rise to many problems.