Consumers Association of Penang

Giving voice to the little people...since 1970

The Consumer Protection Act

The Malaysia's Consumer Protection Act 1999 (CPA) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers.

DOES BNM CONDONE ILLEGAL FOREX TRADING?

JJPTR, CYL, Richway Global Venture and BTC I-system all have one thing in common; they are major money game schemes that have been in the limelight recently BUT for the wrong reasons. The Consumers’ Association of Penang (CAP) is appalled by the news that so many “investors” (consumers) have been cheated of their hard earned money by these companies.

But we do not believe that the situation would have gotten so bad if Bank Negara Malaysia (BNM) had taken pre-emptive measures to put a stop to these money game companies.

How to make an effective complaint

Now that you know your legal rights as a consumer, how do you go about redressing your grievance? In this part, we show you how to state your case clearly, and how to deal with the other party’s evasive tactics. In addition, we show you how to seek legal redress using the small claims court where you don’t need legal representation.

Manufacturer’s guarantees - What are your rights

Some defects become obvious immediately after you have begun using a newly bought product. If your hair drier becomes faulty after you have used it only once, then the easiest solution would be to take it back to the retailer and claim a refund or replacement. But what if the fault only becomes apparent after the item has been used for some time?

What are you entitled to in a complaint?

Before you complain, decide first what you are entitled to. Ask yourself whether you just want your money back, a replacement, a repair or even compensation?