Consumers Association of Penang

Giving voice to the little people...since 1970

TNB Billing System Update Not A Big Deal

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.

TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it.  This is a shortcoming on their part that they regret as it has caused their customers much confusion.

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The Tribunal for Homebuyer Claims

Homebuyers having problems can seek the help of the Tribunal provided they meet certain conditions and their problems are within the jurisdiction of the Tribunal.

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TNB Billing System Upgrade Has Confused And Burdened Consumers

The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months.  Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own.  CAP only recently discovered that consumers are experiencing these problems because TNB is upgrading their billing system.