Consumers Association of Penang

Giving voice to the little people...since 1970

New tyre that burst

Wong Seak Yoong of Batu Gajah, Perak, complained to Consumers Association of Penang (CAP) about a burst tyre.

The Small Claims Courts

What if your claim does not fail under either the Consumer Claims Tribunal or the Housebuyers Tribunal, what can you do? If the sum involved is small, you can take the matter to the magistrates’ court using the small claims procedure if your claim is not more than RM5,000. You don’t need to hire a lawyer.

TNB Billing System Update Not A Big Deal

The Consumers’ Association of Penang (CAP) would like to highlight a few clarifications by TNB in our meeting with them on 19th August 2016 concerning our previous statement - TNB Billing System Upgrade has Confused and Burdened Consumers, dated 18th August 2016.

TNB has admitted to their mistake of not informing the public about their billing system update before they started implementing it.  This is a shortcoming on their part that they regret as it has caused their customers much confusion.

Defective new car replaced

En Ghazali of Air Itam, Penang purchased a new 1.6 Waja on 31 July 2001. The car started giving him trouble six months later i.e in November 2001 when he was in Kuala Lumpur.

Ombudsman For Financial Services (OFS)

When you have problems with goods or services you seek out the Consumer Claims Tribunal.

For problems with your developer you can turn to the Home Buyer Claims Tribunal.

For those with banking or insurance problems they can seek out the Ombudsman For Financial Services (OFS).

For the full text of the Terms of Reference for the Ombudsman for Financial Services, click here (