Consumers Association of Penang

Giving voice to the little people...since 1970

TNB Billing System Upgrade Has Confused And Burdened Consumers

The Consumers’ Association of Penang has been receiving many complaints from the public regarding their TNB bills these past two months.  Among the complaints received from the public are the long billing cycles causing their bills to be very high, not receiving their July TNB bills and receiving bills with account numbers that are not their own.  CAP only recently discovered that consumers are experiencing these problems because TNB is upgrading their billing system.

Your rights as a patient in a private hospital

Under the Private Healthcare Facilities and Services Regulations 2006, patients have the right to receive information, on request, of the estimated charges for services to be provided and of other unanticipated charges for services that are routine or usual.

Grievances With Pos Malaysia

The Consumers’ Association of Penang (CAP) would like to highlight grievances with Pos Malaysia’s services faced by many in Penang.  We understand that mailpieces sent by regular post have been terminally delayed.

This problem became apparent sometime before the Eid al-Fitr or Hari Raya Aidil Fitri holiday.

Consumers “ticked off” by online air bookings

The Consumers’ Association of Penang (CAP) calls on the Ministry of Transport to address problems often arising during or after on-line air travel booking that plagued consumers.

One common problem for those who are not careful or not computer savvy about on-line booking is the pre-selected optional extras such as travel insurance and seat selection which incurs additional cost. A person booking a ticket has to untick a box that is accompanied by a statement saying to the effect that if the tick on the box is not removed then it is assumed that the person has agreed to purchase the travel insurance policy. The airlines often protects itself with a statement such as this, “I have read and understand the Product Disclosure Statement”.

Often this pre-ticked box is buried in a wordy page and is easy to miss out. When one realised that the insurance cost had been added into the ticket price, it is impossible to return to the insurance page to untick the box, unless the entire process of booking the ticket is repeated and by then the price might then be different.

TM Reviews Its Charge For Printed Bills

Soon after CAP had raised the issue of TM charging RM5.00 for their printed bills starting January 2016, TM had in a meeting with CAP said that they were reconsidering the mechanism of how they deliver bills to their customers.