Consumers Association of Penang

Giving voice to the little people...since 1970

No Loan For AUCMS!

If at the time, government bodies with authority, such as the Ministry of Higher Education, had done something about the Allianze University College of Medical Sciences (AUCMS) issue, there is a distinct possibility that this whole fiasco could have been averted. Now, after all that has happened, AUCMS has asked the federal government for a loan to handle its financial crisis. The Consumers Association of Penang (CAP) believes that under no circumstance should the federal government support or even consider giving AUCMS a loan for the following reasons:


Set Up Inquiry Into All Private Institutions of Higher Learning

The Consumers Association of Penang (CAP) refers to a media report regarding the ongoing Allianze University College of Medical Sciences (AUCMS) issue. CAP has been dealing with this matter ever since we received complaints from various staff and students of AUCMS, beginning earlier this year.

CAP had alerted and had been continuously corresponding with a range of government bodies regarding the issues highlighted in the complaints we received, which include the following :

Companies Commission's advice on investment companies to avoid

The Companies Commission of Malaysia (SSM) responded to CAP on the status of many investment shemes/companies on which we had receieved many queries or complaints.

In the letter to CAP (shown below), some of the companies are under investigation, being monitored, prosecuted or fined by the authorities. Find out which companies you should avoid.

Complaints on services - What are your rights

Getting a haircut, your TV or car repaired, or your suit dry-cleaned — these are services you pay for, like paying for goods. And in each instance you enter into a contract with the provider of the service. If it is a simple job, the contract is oral. In some cases though you might have to sign a form. There must have been occasions when you were dissatisfied or cheated by the person or company providing the service. When you pay for a service, here are some of your basic rights you might expect.

Complaints on manufacturer’s guarantees

A manufacturer’s guarantee is a promise in writing by the manufacturer that if certain parts are defective or malfunction,within a particular period of time, the manufacturer will either remedy the defect or replace the product. However, there is no legal obligation on the part of the manufacturer to provide its own guarantee for under the Consumer Protection Act 1999, consumers already enjoy the protection of implied guarantees.